Hardware Support
Our support keeps your IT running with fast fixes, less downtime, and lower costs. No need to replace everything. We offer custom SLAs, sustainable parts, and a first-time fix guarantee.
Hardware Support
Our support keeps your IT running with fast fixes, less downtime, and lower costs. No need to replace everything. We offer custom SLAs, sustainable parts, and a first-time fix guarantee.
Hardware Support
Our support keeps your IT running with fast fixes, less downtime, and lower costs. No need to replace everything. We offer custom SLAs, sustainable parts, and a first-time fix guarantee.
What does our support actually give you?
Not just another service contract. It’s the peace of mind of having a solid IT backup. This is what companies experience when they work with us:
Immediate help
No waiting lines. No phone trees. If something breaks, our engineers are ready.
Parts always in stock
No delays due to shortages. We keep critical components on hand for you.
100% clarity via SLA
No grey areas. You’ll know exactly what to expect, black on white.
One single point of contact
You’ll have one person who knows your infrastructure. No more explaining it to someone new each time.
What does our support actually give you?
Not just another service contract. It’s the peace of mind of having a solid IT backup. This is what companies experience when they work with us:
Immediate help
No waiting lines. No phone trees. If something breaks, our engineers are ready.
Parts always in stock
No delays due to shortages. We keep critical components on hand for you.
100% clarity via SLA
No grey areas. You’ll know exactly what to expect, black on white.
One single point of contact
You’ll have one person who knows your infrastructure. No more explaining it to someone new each time.
What does our support actually give you?
Not just another service contract. It’s the peace of mind of having a solid IT backup. This is what companies experience when they work with us:
Immediate help
No waiting lines. No phone trees. If something breaks, our engineers are ready.
Parts always in stock
No delays due to shortages. We keep critical components on hand for you.
100% clarity via SLA
No grey areas. You’ll know exactly what to expect, black on white.
One single point of contact
You’ll have one person who knows your infrastructure. No more explaining it to someone new each time.
Why companies choose our hardware support
Smarter service, faster fixes, and lower costs without being dependent on the OEM. That’s why more and more businesses are switching to SAVE.
Up to 75% cheaper than
OEM support
Same (or better) response times and service at a fraction of the price.
Automated incident handling
Our systems detect issues 24/7 and automatically assign an engineer. No manual tickets, no waiting.
Also for older hardware (EOSL)
Support for equipment that manufacturers no longer service. Extend lifespan and cut costs.
Why companies choose our hardware support
Smarter service, faster fixes, and lower costs without being dependent on the OEM. That’s why more and more businesses are switching to SAVE.
Up to 75% cheaper than
OEM support
Same (or better) response times and service at a fraction of the price.
Automated incident handling
Our systems detect issues 24/7 and automatically assign an engineer. No manual tickets, no waiting.
Also for older hardware (EOSL)
Support for equipment that manufacturers no longer service. Extend lifespan and cut costs.
Why companies choose our hardware support
Slimmere service, snellere oplossingen en lagere kosten zonder afhankelijk te zijn van de fabrikant. Daarom stappen steeds meer bedrijven over op onze hardware support.
Up to 75% cheaper than
OEM support
Same (or better) response times and service at a fraction of the price.
Automated incident handling
Our systems detect issues 24/7 and automatically assign an engineer. No manual tickets, no waiting.
Also for older hardware (EOSL)
Support for equipment that manufacturers no longer service. Extend lifespan and cut costs.
First-Time Fix Guarantee
If the same issue happens again on the same device within 5 days, you’ll receive 1 month of free maintenance and monitoring for that system.
This way, you're not stuck in a loop of endless tickets. You get real, long-term solutions.
No risk of recurring issues
You only pay for fixes that actually work. As simple as that.
Always certified engineers
We only deploy experienced specialists.
Issue again within 5 days?
Then you get one month of maintenance and monitoring covered.
First-Time Fix Guarantee
If the same issue happens again on the same device within 5 days, you’ll receive 1 month of free maintenance and monitoring for that system.
This way, you're not stuck in a loop of endless tickets. You get real, long-term solutions.
No risk of recurring issues
You only pay for fixes that actually work. As simple as that.
Always certified engineers
We only deploy experienced specialists.
Issue again within 5 days?
Then you get one month of maintenance and monitoring covered.
First-Time Fix Guarantee
If the same issue happens again on the same device within 5 days, you’ll receive 1 month of free maintenance and monitoring for that system.
This way, you're not stuck in a loop of endless tickets. You get real, long-term solutions.
No risk of recurring issues
You only pay for fixes that actually work. As simple as that.
Always certified engineers
We only deploy experienced specialists.
Issue again within 5 days?
Dan herstellen we het kosteloos.
SLA's
Choose the support level that fits your organization
Choose the support level that fits your organization
Our support options are tailored to how critical your IT is. From rapid response to next-business-day parts delivery hassle-free, with guaranteed results.
Most Popular
24x7x4 hardware support
Engineer on-site within 4 hours, 24/7, 365 days a year
Includes:
24/7 phone diagnostics
Engineer on-site within 4 hours, day or night
Replacement parts included
Hardware monitoring included
First-Time Fix Guarantee: if the same part fails again within 5 days, you get 1 month of extra support on that device for free
9x5x4 hardware support
Engineer on-site within 4 hours during business hours
Includes:
Phone diagnostics during office hours
Engineer on-site within 4 hours (Mon–Fri, 08:00–17:00)
Replacement parts included
Not available during public holidays
Next Business Day Hardware Support
Engineer on-site the next business day (Mon–Fri, 08:00–17:00)
Includes:
Phone diagnostics during office hours
Engineer on-site the next business day
Replacement parts included
On-site spare parts kit (if available)
Spare Parts Only (Self-Install)
Parts delivered next business day (Mon–Fri, 08:00–17:00)
Includes:
Replacement parts shipped to your location
Not available during public holidays
24x7x4 hardware support
Engineer on-site within 4 hours, 24/7, 365 days a year
Includes:
24/7 phone diagnostics
Engineer on-site within 4 hours, day or night
Replacement parts included
Hardware monitoring included
First-Time Fix Guarantee: if the same part fails again within 5 days, you get 1 month of extra support on that device for free
9x5x4 hardware support
Engineer on-site within 4 hours during business hours
Includes:
Phone diagnostics during office hours
Engineer on-site within 4 hours (Mon–Fri, 08:00–17:00)
Replacement parts included
Not available during public holidays
Next Business Day Hardware Support
Engineer on-site the next business day (Mon–Fri, 08:00–17:00)
Includes:
Phone diagnostics during office hours
Engineer on-site the next business day
Replacement parts included
On-site spare parts kit (if available)
Spare Parts Only (Self-Install)
Parts delivered next business day (Mon–Fri, 08:00–17:00)
Includes:
Replacement parts shipped to your location
Not available during public holidays
This is how our hardware support works in practice
From first report to resolution: you'll know exactly where you stand.
Alert
You report an issue or defect.
Using our monitoring? Then you don’t have to do a thing: we detect it automatically and dispatch an engineer.
This avoids surprises and ensures no costly time is lost.
No more manual forwarding of alerts.
Diagnosis & prep
Once we receive an alert, our team gets to work.
Our engineers assess the situation remotely and prep everything: required parts, site details, and the agreed SLA level.
We check your contract, send the right materials, and schedule the intervention right away.
Engineer on-site
At the agreed time, our engineer arrives at your door with the right parts and a clear action plan.
No vague promises, no stress about delivery times.
We stick to the SLA and make sure you get help right when you need it.
Resolution
The issue is resolved on-site. As soon as everything works, you’ll receive a clear report from us.
It shows exactly what we did, what was replaced, and whether extra monitoring or follow-up is needed.
You stay in control, no need to chase.
SLA's
Choose the support level that fits your organization
Our support options are tailored to how critical your IT is. From rapid response to next-business-day parts delivery hassle-free, with guaranteed results.
Most Popular
24x7x4 hardware support
Engineer on-site within 4 hours, 24/7, 365 days a year
Includes:
24/7 phone diagnostics
Engineer on-site within 4 hours, day or night
Replacement parts included
Hardware monitoring included
First-Time Fix Guarantee: if the same part fails again within 5 days, you get 1 month of extra support on that device for free
9x5x4 hardware support
Engineer on-site within 4 hours during business hours
Includes:
Phone diagnostics during office hours
Engineer on-site within 4 hours (Mon–Fri, 08:00–17:00)
Replacement parts included
Not available during public holidays
Next Business Day Hardware Support
Engineer on-site the next business day (Mon–Fri, 08:00–17:00)
Includes:
Phone diagnostics during office hours
Engineer on-site the next business day
Replacement parts included
On-site spare parts kit (if available)
Spare Parts Only (Self-Install)
Parts delivered next business day (Mon–Fri, 08:00–17:00)
Includes:
Replacement parts shipped to your location
Not available during public holidays
Most Popular
24x7x4 hardware support
Engineer on-site within 4 hours, 24/7, 365 days a year
Includes:
24/7 phone diagnostics
Engineer on-site within 4 hours, day or night
Replacement parts included
Hardware monitoring included
First-Time Fix Guarantee: if the same part fails again within 5 days, you get 1 month of extra support on that device for free
9x5x4 hardware support
Engineer on-site within 4 hours during business hours
Includes:
Phone diagnostics during office hours
Engineer on-site within 4 hours (Mon–Fri, 08:00–17:00)
Replacement parts included
Not available during public holidays
Next Business Day Hardware Support
Engineer on-site the next business day (Mon–Fri, 08:00–17:00)
Includes:
Phone diagnostics during office hours
Engineer on-site the next business day
Replacement parts included
On-site spare parts kit (if available)
Spare Parts Only (Self-Install)
Parts delivered next business day (Mon–Fri, 08:00–17:00)
Includes:
Replacement parts shipped to your location
Not available during public holidays
“Since switching to SAVE, IT downtime is no longer a stress factor. One point of contact, fast engineers, parts always in stock and we cut costs by 68%.”
“Since switching to SAVE, IT downtime is no longer a stress factor. One point of contact, fast engineers, parts always in stock and we cut costs by 68%.”
“Since switching to SAVE, IT downtime is no longer a stress factor. One point of contact, fast engineers, parts always in stock and we cut costs by 68%.”
This is how you start
with support
Simple and fast.
Step 1
Fill out the short form
Let us know what’s going on. You can either submit a support request or go for the free IT savings scan.
This scan goes broader: where can you save, improve sustainability, or use older hardware more efficiently? Your call.
Step 2
We get to work right away
Based on your choice, we’ll reach out.
Submitted a support request? We’ll handle it according to our SLAs.
Prefer an overview of your IT landscape first? Then we’ll schedule a free analysis call.
Step 3
You receive a tailored proposal
Within 1 business day, you’ll know exactly where you stand, both in savings and expected impact.
Starting support? In most cases, we can switch the same week. No migration. No downtime.
This is how you start
with support
Simple and fast.
Step 1
Fill out the short form
Let us know what’s going on. You can either submit a support request or go for the free IT savings scan.
This scan goes broader: where can you save, improve sustainability, or use older hardware more efficiently? Your call.
Step 2
We get to work right away
Based on your choice, we’ll reach out.
Submitted a support request? We’ll handle it according to our SLAs.
Prefer an overview of your IT landscape first? Then we’ll schedule a free analysis call.
Step 3
You receive a tailored proposal
Within 1 business day, you’ll know exactly where you stand, both in savings and expected impact.
Starting support? In most cases, we can switch the same week. No migration. No downtime.
This is how you start
with support
Simple and fast.
Step 1
Fill out the short form
Let us know what’s going on. You can either submit a support request or go for the free IT savings scan.
This scan goes broader: where can you save, improve sustainability, or use older hardware more efficiently? Your call.
Step 2
We get to work right away
Based on your choice, we’ll reach out.
Submitted a support request? We’ll handle it according to our SLAs.
Prefer an overview of your IT landscape first? Then we’ll schedule a free analysis call.
Step 3
You receive a tailored proposal
Within 1 business day, you’ll know exactly where you stand, both in savings and expected impact.
Starting support? In most cases, we can switch the same week. No migration. No downtime.
Whatever you choose: we think with you
Within 1 business day, you’ll know exactly where you stand.
Prefer a quick chat first? No problem.
Schedule a meeting via Zoho Bookings and we’ll think with you in real time.
Prefer calling us directly?
We’re also just a phone call away:
085 369 5922
Whatever you choose: we think with you
Within 1 business day, you’ll know exactly where you stand.
Prefer a quick chat first? No problem.
Schedule a meeting via Zoho Bookings and we’ll think with you in real time.
Prefer calling us directly?
We’re also just a phone call away:
085 369 5922
Whatever you choose: we think with you
Within 1 business day, you’ll know exactly where you stand.
Prefer a quick chat first? No problem.
Schedule a meeting via Zoho Bookings and we’ll think with you in real time.
Prefer calling us directly?
We’re also just a phone call away:
085 369 5922
Frequently Asked Questions
Frequently Asked Questions
What if something breaks? How does a support contract actually work?
What if something breaks? How does a support contract actually work?
You’re not the only one wondering.
We’ve listed the most common questions below.
Still missing yours? Just ask.
You’re not the only one wondering.
We’ve listed the most common questions below.
Still missing yours? Just ask.
What exactly does your hardware support cover?
We take over the maintenance of your IT hardware once the factory warranty expires. Think spare parts, technical support, and monitoring, fully tailored to your setup.
What exactly does your hardware support cover?
We take over the maintenance of your IT hardware once the factory warranty expires. Think spare parts, technical support, and monitoring, fully tailored to your setup.
What exactly does your hardware support cover?
We take over the maintenance of your IT hardware once the factory warranty expires. Think spare parts, technical support, and monitoring, fully tailored to your setup.
Is your support just as reliable as OEM support?
Is your support just as reliable as OEM support?
Is your support just as reliable as OEM support?
When is the best time to switch to your support?
When is the best time to switch to your support?
When is the best time to switch to your support?
How fast can you resolve an issue?
How fast can you resolve an issue?
How fast can you resolve an issue?
What if a part is no longer available?
What if a part is no longer available?
What if a part is no longer available?
Which brands and hardware types do you support?
Which brands and hardware types do you support?
Which brands and hardware types do you support?
This is how our hardware support works in practice
From first report to resolution: you'll know exactly where you stand.
Alert
You report an issue or defect.
Using our monitoring? Then you don’t have to do a thing: we detect it automatically and dispatch an engineer.
This avoids surprises and ensures no costly time is lost.
No more manual forwarding of alerts.
Diagnosis
& prep
Once we receive an alert, our team gets to work.
Our engineers assess the situation remotely and prep everything: required parts, site details, and the agreed SLA level.
We check your contract, send the right materials, and schedule the intervention right away.
Engineer on-site
At the agreed time, our engineer arrives at your door with the right parts and a clear action plan.
No vague promises, no stress about delivery times.
We stick to the SLA and make sure you get help right when you need it.
Resolution
The issue is resolved on-site. As soon as everything works, you’ll receive a clear report from us. It shows exactly what we did, what was replaced, and whether extra monitoring or follow-up is needed. You stay in control, no need to chase.